Seeing stars with PacificSource
We took over PacificSource's MTM program at the start of 2015. In our first year, we increased their CMR completion rate from 29.1% to 65.7%. The next year, we hit 85%.
Let's get to work
Raising the CMR completion rate to 5 stars was key in improving the Part D Summary for one plan, it will take improving their Part C measures to get them to 4 stars overall. They are beginning to use MTMCare to help with Part C measures (like Med Rec Post Discharge.)
It was the beginning of a
In 2014, PacificSource was working with another major MTM vendor. In that first year, they achieved CMR Completion rates of just 29.1% and 37.7% for their two plans– only a 2 and 3 STAR rating!
With these CMR completion rates, PacificSource only received 3.5 STARS overall. This gave us a frowny face, so we decided to look deeper...
And awaaay we go.
In 2015, PacficSource chose myMTMcare as their partner. In our first year, the CMR completion rates climbed to 65.7% and 65.3% for their two plans – a 4 STAR rating for both. What a jump!
PacificSource still received just 3.5 STARS overall, but we're making good progress!
The year of the rising star
(5 of them, actually).
It took some time to get to know PacificSource's population, but in our second year, we began establishing trust and consistency as patients became more familiar with the process and value of a CMR. In 2016, we achieved CMR completion rates of 83% and 85% for their two plans–5 STARS across the board.
That helped them raise their Part D STAR rating to 4.5 for both plans, and 4 and 3.5 overall. Boom! Another year of improvement!
If you like what you're seeing,
let's talk about pricing.
The industry's pricing model leads to bare-minimum service at the lowest cost possible. So, we made pricing easier and more effective for our health plan partners. Just complete the story below and we'll calculate your estimated program costs in real-time.
...before we can do that, we need to know a little more about your needs.
Pricing assumptions & options
Let us know what options we need to include
in your pricing estimate.
Your estimated cost$0
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